FAQS
Orders
How do I place an order?
Simply browse our collections, select the item and size you'd like, and click Add to Cart. When you're ready, proceed to checkout and follow the steps to complete your purchase. You'll receive a confirmation email as soon as your order is placed.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us at info@carvanos.com as soon as possible and we'll do our best to help.
I didn't receive a confirmation email. What should I do?
Please check your spam or junk folder first. If you still can't find it, contact us at info@carvanos.com and we'll resend it.
Shipping
How long does delivery take?
Orders are processed within 1–2 business days (Monday to Friday). Once dispatched, delivery typically takes 5–10 working days (Monday to Friday). You will receive a tracking number by email once your order has shipped.
Do you offer free shipping?
Yes — Carvanos offers free shipping on all orders, regardless of order value or location.
How do I track my order?
Once your order has shipped, you'll receive a tracking number by email. You can also track your order at any time on our Track Your Order page.
My order hasn't arrived within the estimated timeframe. What should I do?
Please first check your tracking link for updates. If your order is significantly delayed or your tracking shows no movement, contact us at info@carvanos.com and we'll investigate immediately.
Returns & Refunds
What is your return policy?
Returns must be initiated within 30 days of receiving your order. Items must be in their original condition. Sale items are non-returnable. Please visit our Return Policy page for full details.
How do I start a return?
Email us at info@carvanos.com with your order number and reason for the return. Once approved, we'll send you instructions for the next steps.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, except in cases where the item arrived defective or damaged — in which case we cover the return shipping cost.
How long does a refund take?
Once your return is received and approved, refunds are processed within 14 days to the original payment method used at checkout.
Can I return a sale item?
No — items purchased during a sale are final and cannot be returned or exchanged.
Sizing
How do I find the right size?
We recommend checking the size guide available on each product page. If you're between sizes, we generally recommend sizing up for the most comfortable fit. If you need further guidance, contact us at info@carvanos.com and we'll be happy to help.
What sizes do you carry?
Carvanos carries sizes XS through 3XL across most of our collections.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Google Pay, and Apple Pay. All transactions are processed securely, and prices are displayed in USD, EUR, CAD, or GBP depending on your location.
Is my payment information safe?
Yes. All transactions on carvanos.com are protected by SSL encryption. Your payment information is never stored on our servers.
Why was my payment declined?
Please check that your card details are entered correctly and that your card has sufficient funds. If the issue persists, try an alternative payment method or contact your bank. You can also reach us at info@carvanos.com for further assistance.
General
How can I contact customer service?
You can reach us by email at info@carvanos.com.
Customer Service Hours:
Monday to Friday: 9am – 5pm
We aim to respond to all inquiries within 24 hours.
Where is Carvanos based?
Carvanos is operated by Intero Trading, registered with the Dutch Chamber of Commerce (KvK) under number 42038704. Our company address is Willemsparkweg 23, 1071 GP Amsterdam, Netherlands.
Do you have a physical store?
Carvanos is an online boutique. We do not have a physical retail location, but our customer service team is always available to assist you.